OUR POLICIES


Cancellation Policy:
Your favorite stylist's time is valuable, so we have a policy that gives them an opportunity to serve another client if you realize you can't make it here for your appointment. A deposit of 50% will be due when you book an appointment with us. We kindly ask for at least 24 hours notice if you wish to cancel or rebook your visit. If you are a no-show for your appointment, you will not be able to make another appointment until 100% of your missed appointment price has been paid, or alternatively if a card is on file, you will be charged that remaining balance for the service. If you cancel or reschedule less than 24 hours before your appointment, we will keep your 50% deposit (or you will be responsible for paying 50% of the price of the original appointment before you can make another appointment with us).
Saved Payment Method:
All guests' payment methods are safely and securely stored on file using our industry-leading POS system.
Service Adjustment Policy:
Your satisfaction is our highest priority. If you are not completely content, please let us know during your service or within 7 days after your service has been performed.  We are committed to making any needed correction, as long as it falls within the services discussed and agreed upon during the consultation. We will be pleased to accommodate you free of charge in most circumstances.
Product Return Policy:
A very lightly used product may be returned by the next scheduled appointment you have with us. Please contact us with your concerns as soon as possible after using the product.
Salon Etiquette:
Discriminatory or derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.
Confidentiality and Privacy:
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.

 

Google Maps content is not displayed due to your current cookie settings. Click on the cookie policy (functional) to agree to the Google Maps cookie policy and view the content. You can find out more about this in the Google Maps privacy policy.

2801 Huntingdon Avenue

Baltimore Maryland, 21211

 

Front Desk: mail@fringebaltimore.com

Phone: 410-646-8115

Facebook: facebook.com/fringebaltimore

Instagram: instagram.com/fringebaltimore